Itemised, always
Every service is priced and invoiced on its own line. We do not sell packages, because a package hides what you are paying for.
About Companion Shanghai
Companion Shanghai is a health management consultancy in Shanghai. We provide non-clinical accompaniment, medical interpretation and care coordination for international patients — we do not diagnose, treat or prescribe.
Services provider: Shanghai Companion Information Technology Co., Ltd.
AI-generated scene
07 / About01 02 03
About Companion Shanghai
A Shanghai health management consultancy that keeps people from getting lost in a system they do not speak.
Shanghai's major hospitals are excellent and almost entirely Chinese-speaking. International departments exist, but the moment you step outside them the language switches back. We provide medical interpretation and patient navigation, with people who understand both the hospital workflow and the culture around it.
Two named responsible parties
Health services are ours. Travel arrangements belong to a licensed travel agency that contracts with you directly. You always know who to call.
We say no
If a request does not fit what we do, we decline it and tell you where to go instead. That is the whole point of publishing boundaries.
BOUNDARIES
Boundaries we keep
What Companion does
Bilingual accompaniment to appointments · Medical interpretation, in the room, as it happens · Cultural programme design and guiding · Visa route assessment and document preparation
What Companion does not do
Diagnosis, treatment or prescription · Accommodation, transport or ticketing · Collecting travel funds on a third party's behalf · Handling insurance claims on your behalf · Promising reimbursement outcomes
Services provider
- Services provider
- Shanghai Companion Information Technology Co., Ltd.
- Layer A — Companion
- Health, culture and visa services provided by us. Bilingual health accompaniment, Baduanjin experience, traditional culture workshops, themed routes, visa route assessment and document preparation.
- Layer B — licensed travel agency
- Accommodation, transport, catering, admission tickets, insurance. Contracted directly between you and the licensed travel agency. We do not price these and we do not collect payment for them.
- Layer C — paid by you
- International flights, visa fees. We advise; we never collect or forward these payments.
- Travel partner
- Agency name and permit details will be confirmed before contracting.
Important: Companion provides non-medical health management consulting. We do not diagnose, treat or prescribe. Any consultation, acupuncture or treatment takes place inside a licensed medical institution, delivered by licensed practitioners.
Frequently asked questions08 / Contact
Tell us the situation
Describe what you need and roughly when. We reply within one business day and tell you directly whether we take it on.